Candle Art operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Candle Art is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details, including your name, address, billing address, phone number, and email address.

Financial information, including payment card details, payment confirmations, transaction details, and other payment-related information.

Account information, including username, password, preferences, and account settings.

Transaction information, including the items you view, place in your cart, purchase, or interact with on the Services.

Communications with us, including information you provide when contacting customer support.

Device information, including browser type, IP address, network connection, and device identifiers.

Usage information, including how you interact with and navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, make a purchase, communicate with us, or otherwise provide information through the Services.

Automatically through the Services, including through cookies, device data, and similar technologies.

From service providers, including payment processors, hosting providers, and analytics services.

From partners or third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with our Services, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

To process orders, deliver digital products, manage accounts, remember preferences, and improve the shopping experience.

Marketing and Advertising

To send promotional emails, updates, and advertisements about our products and services, including recommendations based on your activity.

Security and Fraud Prevention

To detect and prevent fraud, protect transactions, maintain secure payment processing, and safeguard our platform.

Communicating with You

To respond to customer inquiries, provide support, and maintain communication regarding your orders or account.

Legal Compliance

To comply with applicable laws, enforce our policies, and respond to lawful requests from authorities.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

With Shopify and service providers who assist in operating our store (such as payment processing, hosting, analytics, or customer support).

With marketing and advertising partners who help deliver relevant advertisements.

With third parties when required by law or to enforce our policies and protect our rights.

With affiliates or business partners as necessary to operate the Services.

In connection with a business transaction, such as a merger, sale, or restructuring.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information in order to operate and improve the Services.

Information submitted through the Services may be transmitted to Shopify and third parties located in different countries in order to process transactions and maintain the platform.

Shopify may also use aggregated data and insights from interactions across multiple stores to improve platform functionality and advertising features.

Third-Party Links

Our website may include links to websites or services operated by third parties. We are not responsible for the privacy practices or content of those external websites. Users should review the privacy policies of any third-party sites they visit.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe that a child has provided personal information to us, please contact us and we will remove the information.

Security and Retention

We implement reasonable security measures to protect your personal information. However, no system is completely secure and we cannot guarantee absolute security.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including:

- Right to access your personal data

- Right to request deletion

- Right to correct inaccurate information

- Right to data portability

- Right to opt-out of targeted advertising

You may exercise your rights by contacting us using the contact information below.

We may need to verify your identity before processing certain requests.

Complaints

If you have concerns about how your personal information is processed, please contact us first so we can address the issue.

You may also contact your local data protection authority if required by applicable law.

International Transfers

Your personal information may be transferred and processed in countries outside your country of residence.

Where required, we rely on recognized legal mechanisms such as Standard Contractual Clauses to ensure adequate protection of personal data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The updated version will always be posted on this page with the updated effective date.

Contact

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

support@candle-making-guide.com