Digital Product Policy
1. Product Nature
All items available for purchase on our website are digital products only related to candle making guides and notes. No physical items will be shipped.
By completing your purchase, you acknowledge and agree that you are buying a non-tangible digital product delivered electronically.
2. Delivery Method
Upon successful payment, your digital product(s) will be delivered automatically to the email address provided at checkout.
In most cases, delivery is instant. If you do not receive your order within a few minutes, please check your spam or promotions folder.
3. Access Issues
If you experience any issues accessing your purchase (such as download errors, corrupted files, or non-delivery), please contact us within 7 days of purchase at:
support@candle-making-guide.com
We will ensure that you receive the product you purchased.
4. Refunds & Chargebacks
Because our products are digital and delivered instantly, they cannot be returned. Therefore, all sales are final.
Refunds are not provided for:
- mistaken purchases
- change of mind
- device or software incompatibility
However, we guarantee that you will receive the exact digital product described on the product page.
Unauthorized chargebacks will be disputed with proof of delivery, including email delivery logs and download/access records.
5. Customer Support
If you have any questions about your order or experience any issues accessing your files, please contact us through our Contact Page or by emailing:
support@candle-making-guide.com
Our team will respond as quickly as possible and assist with any delivery or access issues.